Follow “How To Add Real Heart Rate To Stream” for basic set up or “How To Use Pusloid Application In Streamlabs OBS” for Streamlabs OBS.
Pulsoid supports only chest strap monitors with BLE connection. Read more about monitors here. You need a mobile application for Android or iOS to collect heart rate data.
If you have any issues using Pulsoid application, follow steps from this tutorial and, if nothing helps, email us: support@pulsoid.net
I can’t see my monitor on the list:
- Check if your Bluetooth is turned on
- The monitor must have BLE support and be a chest strap type
- Some phones need the monitor to be paired with your phone before using the app, but it’s not common. Usually, if the device is paired outside of the application, it can’t be visible in the list or used by the application. So you can try both options (paired and unpaired with your phone).
- Your monitor has to have enough battery level.
- Open the BLE scanner app(Android or iOS) and check if the monitor can be seen there. Try to connect and disconnect.
- Try Pusloid app again.
- If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too.
I see the monitor in the list, but can’t connect:
iOS app has two statuses: monitor connection and internet connection. Android shows only monitor connection status.
- Make sure your monitor is a chest strap and has Bluetooth Low Energy support
- Check the battery level of your monitor
- Some phones need the monitor to be paired with your phone before using the app, but it’s not common. Usually, if the device is paired outside of the application, it can’t be visible in the list or used by the application. So you can try both options.
- Check if the monitor is not used by another mobile device or another application.
- Turn off and turn on your Bluetooth
- Reopen the Pulsoid app and try again
- Uninstall Pulsoid app and try again
- If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too.
Heart Rate Monitor connects and disconnects often:
It usually happens because of battery-saving settings of your phone.
- Check the battery level of your monitor
- Check your phone Power Saving Settings. Some modes turn off external devices
- We recommend using a well-charged phone.
- Try charging your phone when using the app
- Reopen the Pulsoid app and try again
- Check if reconnects are visible on your stream. Sometimes the monitor can reconnect often, but the delay is about 0,5 secs and can’t be visible.
- If monitor disconnects each time the screen is locked AND battery-saving settings can’t be changed, you need to turn off sleep mode on your phone for the time of using the app. You can also try some app that keeps screen awake.
- If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too.
The monitor is connected but I can’t see my heart rate on the website:
- Check your internet connection
- Check if you use the same account for web version and your phone
- Users from some countries may experience difficulties due to the local web blocking.
- Try reloading the dashboard in few minutes after the monitor was connected to the phone
- If you experience any issue report to support@pulsoid.net with the name of your phone model, heart rate monitor model and description of the issue, screenshots are usually helpful too.
Get Support
Thanks for your attention to our service. Pulsoid team is happy to assist with any issues. Email us support@pulsoid.net to get service support or share your awesome idea!
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